TERMS OF USE OF THE DIGILAB DIGITAL SERVICE PLATFORM
These Terms of Use (hereinafter the "TOU") govern the relationship between the company DIGILAB, a Simplified Joint-Stock Company (Société par Actions Simplifiée) with a share capital of 10,000 euros, whose registered office is at 55 avenue Foch 75016 Paris, registered with the Paris Trade and Companies Register under number 999 221 831 (hereinafter referred to as the "Provider") and the users (hereinafter referred to as the "User").
The Provider and the User are hereinafter collectively referred to as the "Parties", without joint liability between them.
The Provider is a company that publishes, supplies and maintains a software platform intended for dental laboratories (and to a lesser extent dental practices) aimed at centralising and automating the digital workflow of impressions, orders and prosthetic documents (hereinafter the "Solution").
The Solution is accessible as a remote service at https://app.digilab.dental/, https://inbox.digilab.dental/ (or "SaaS mode"), from any desktop or laptop computer, or tablet. Certain features are also accessible on smartphones, via a QR code providing access to a simplified view of an Order. The Solution is hosted by Google Cloud, a host certified as a "Health Data Host" in France and certified compliant with the ISO/IEC 27001 standard:
- Postal address: 8 RUE DE LONDRES, 75009 PARIS
- Email address: contact@google.com
The Provider may be contacted by email at the following address: contact@digilab.dental or by post at the above-mentioned address.
Definitions
"Practice(s)" means the dental practice, a legal entity that is a client of the Client, comprising several Practitioners and Associates.
"Identification Card" means the card, issued by the Laboratory and available on the Platform, containing all information relating to each Produced Case, corresponding to a dental device number.
"Case" means all the Work relating to a dental medical device carried out by the Laboratory on the basis of the Validated Order (e.g. modelling, manufacturing and finishing for a dental prosthesis, a surgical guide or an orthodontic treatment plan).
"Client" means the legal entity (in particular the dental laboratory) or natural person who subscribes to the Solution in the course of their professional activity in order to benefit from it and/or to allow Users to benefit from it.
"User Account" means the account linked to the User of the Solution, namely the prosthetist, Client personnel and the Practitioner. This includes a login and a password specific to each User (the "Credentials"). The User's Credentials are confidential.
"Data" means (i) information transmitted to the Solution by the Client and/or the User during its use, and/or (ii) all data stored by the Provider on behalf of the Client, within the framework of these terms.
"Personal Data" means any information relating to an identified or identifiable natural person, directly or indirectly. In this context, this refers in particular to the Data of Users and patients. This may include sensitive Personal Data.
"Practitioner(s)" means any dental professional (e.g. dentist, dental surgeon, stomatologist, orthodontist, etc.) officially recognised in their country of practice and who may, as such, order Cases.
"Services" means all the features made available to the User on the Solution, relating to the receipt, centralisation and harmonisation of digital orders.
"User": means any natural person under the responsibility of the Client and/or any Practitioner, Practice or subcontractor of the Client authorised by the Client to connect to the Solution and benefit from the Services in accordance with the provisions herein.
ARTICLE 1 – PURPOSE AND SCOPE
These TOU define the rights and obligations of the User with regard to the use of the Solution and the Services, and govern the relationship between the User and the Provider. Failure to accept the TOU may prevent continued use of the Solution.
This document is accessible at any time at the bottom of the Solution pages.
At any time, if the User disagrees with any of the clauses of these TOU, they must immediately inform the Provider by any means and cease all use of the Solution's features.
These TOU may be subject to subsequent amendments which will be brought to the User's attention by any means.
Similarly, if the User disagrees with any of the amendments made, they must immediately inform the Provider by any means and cease all use of the Solution's features.
The Solution is accessible to any User with internet access. All costs relating to such access are borne exclusively by the User.
The User furthermore acknowledges being fully aware of the constraints associated with access to and use of the Internet, and being sufficiently informed that information transfers over the Internet provide only a relative level of technical security and reliability.
ARTICLE 2 – THE SERVICES
The Solution comprises a set of predefined features that are identical for all registered Clients. This Solution includes in particular:
- Hosting and support via chatbot and ticketing;
- Collection of orders, either manually or automatically from intra-oral scanner communication systems,
- Tracking of said orders, with status updates when the order is validated,
- Online provision (and viewing) of 2D and 3D image files and videos for a period of 3 weeks,
- Interfacing of the Solution with third-party laboratory management software,
This provision is made via remote access, in order to enable processing on the server of the data transmitted by the Client.
In particular, the Services enable the Client to receive digital files from various intra-oral scanners available on the market on a single platform. Furthermore, they enable the Client to view the dental Practitioner's instructions and to download them.
ARTICLE 3 – CONDITIONS OF ACCESS TO THE SOLUTION AND MAINTENANCE
3.1 Access to the Solution
The Solution is accessible to several categories of users, and in particular to laboratory administrators, dental centre administrators and dental practitioners, and subcontractors of the Client (the "Users"). For the purposes of these terms, Users shall include the Client's personnel as well as its own clients, namely dental Practices, and the Client's subcontractors, for whom the Client has, where applicable, opened a User Account and who hold a valid identifier.
Such access must be granted and exercised under the conditions set out in these TOU and under the sole responsibility of the Client. The Client undertakes to ensure compliance with the obligations set out herein by all Users and shall remain responsible for any use of the Solution made by them.
Access to the Services by the User is made for each use by means of the Credentials chosen by the User. The Credentials may only be used to provide access to the Services for Users authorised by the Client, in order to guarantee the security of the Client's and the User's Data. The Credentials may not be communicated to third parties, including other Users. The User is solely responsible for any use that may be made of their Credentials and is the sole guarantor of their confidentiality as well as of any use of their User Account. The User undertakes to immediately notify the Provider of any unauthorised use of their account of which they become aware, so that the Provider may without delay take all appropriate measures to remedy the security breach.
In the event of loss or misappropriation of Credentials, the Provider reserves the right to close or suspend the User Account concerned, without its liability being engaged.
The DIGILAB Solution is strictly reserved for internal professional use by prosthetic laboratories and factories, within the framework of their prosthesis design, manufacturing and management activities.
It is strictly prohibited to use DIGILAB to create, operate or feed, directly or indirectly, matchmaking or intermediation platforms between Practitioners and prosthetic laboratories.
Any non-compliant use, as well as any attempt to divert the Solution for such purposes, shall result in the immediate suspension or deactivation of access to the Solution, without notice or right to compensation.
3.2 Maintenance periods
The Solution is normally accessible 24 hours a day, 7 days a week, except:
- during periods of unavailability related to maintenance operations necessary for the proper functioning of the Solution and subject to periods of unavailability of the Solution,
- during periods of unavailability resulting from force majeure or an event beyond the Provider's control, such as incidents, bugs or failures that may affect online applications or Internet access.
Where technically possible, the Provider shall endeavour to notify the User of any interruption as soon as possible and by any means. Access to the Services may be momentarily interrupted, without compensation and without obligation of service, for reasons of necessity related to the Services and in particular to ensure maintenance of the Solution or the Provider's servers. In such event, the Client shall be notified by any means at least twenty-four (24) hours in advance.
In the event of a security breach identified by the Provider, of a nature likely to seriously compromise the security of the Services and/or the Data, the Provider may proceed, without notice, to a temporary interruption of the Services in order to remedy the security breach as soon as possible.
For needs related to onboarding or the resolution of routine, non-blocking incidents, the Provider provides the User with automated technical support via a support chat. The Provider also makes available to the User support materials, such as demonstration videos. Exchanges via the support chat, whether automated or with a technical adviser, are processed solely for the purpose of tracking the User's requests.
For all other support requests relating to the resolution of serious and blocking incidents, the User is invited to contact the Publisher by email at the following address: support@digilab.dental.
ARTICLE 4 – DATA
4.1 General provisions
In order to make the Services available to the Client, the Solution collects all useful information from Users in connection with the Client (administrator, personnel, Clients), either manually or automatically via cloud communication accounts between the Client and its own clients, dental Practices and Practitioners. This information is and remains the exclusive property of the Client. Such Data is strictly confidential and shall remain so for an unlimited period beyond the duration of this Contract and the performance of the Services.
4.2 Personal Data
4.2.1 In the context of providing the Services, the Parties undertake to comply with all obligations arising from the application of any applicable legislation relating to the protection of personal data, in particular those arising from the French Act of 6 January 1978 as amended relating to Information Technology, Data Files and Civil Liberties (Loi Informatique et Libertés) and, since 25 May 2018, Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("Applicable Regulations").
With regard to Personal Data collected and processed by each of the Parties on their own behalf for the purposes of administrative management hereof, each of the Parties acknowledges that they process such data as Data Controller within the meaning of the GDPR and undertakes in this capacity to comply with all obligations incumbent upon them in this capacity.
The Provider shall in no case be liable for the Client's failure to comply with its legal or contractual obligations with regard to Personal Data that may have been integrated into the Software by the User.
4.2.2 In its capacity as Data Controller within the meaning of the GDPR, the Provider may, on the basis of its legitimate interest, the User's consent, or in the performance of its contractual obligations, process the User's Personal Data, in particular for the purpose of offering promotional content relating to dental products and consumables. Such content may be personalised according to the User's use of the Solution or the information provided by the Client and the User in order to benefit from the Services.
4.2.3 In accordance with the GDPR, the User may exercise at any time their rights of access, rectification, portability and deletion of their Personal Data, as well as rights of restriction or objection to such processing, by contacting the Provider at the following email address: dpo@digilab.dental.
For more information on the processing of their Personal Data and their rights, the User is invited to consult DIGILAB's Privacy Policy.
ARTICLE 5 – USER OBLIGATIONS
The User undertakes to comply with the conditions of use of the Solution, to comply with applicable laws and regulations and not to infringe the rights of third parties or public order.
Furthermore, the User warrants that no information communicated during the use of the Services infringes the rights of third parties or is contrary to law, public order or accepted standards of behaviour. The User undertakes not to usurp the identity of another person or entity, to falsify or conceal their identity, their age, or to create any false identity. It is the User's responsibility to ensure, under their own responsibility, the accuracy and completeness of the Data transmitted.
The User undertakes to comply with any technical instructions given by the Provider necessary for the proper functioning of the Solution.
In order to facilitate the proper performance of the Services, the User undertakes to:
- provide the Provider with complete and accurate information and documents within the necessary timeframes, without the Provider being required to verify their completeness or accuracy;
- designate a correspondent with decision-making authority and, insofar as possible, available to assist the Provider as needed, in order to enable the Provider to fulfil its obligations related to the provision of Services to the User and the Client;
- directly notify the Provider of any difficulty relating to the performance of the Services.
The User undertakes never to use the Solution in a manner that may harm the Provider and its affiliated companies, other Users, or the proper functioning of the Solution.
ARTICLE 6 – LIABILITY
The Provider cannot be held liable for information generated or otherwise transmitted by the User and gives no warranty, express or implied, in this regard.
The Provider is also under no obligation to pre-screen, monitor or modify information entered by the User on the Solution. The Provider shall not be liable for choices made by the User; similarly, the User agrees that the Provider is in no way responsible for the administration and outcome of the proposed prosthetic treatments.
The Solution relies on data transmitted by intra-oral scanners as well as on the communication methods defined by the manufacturers of such equipment. The Provider shall not be held liable for any developments, modifications or decisions made by such manufacturers that may affect the availability or quality of the service.
The Provider's liability shall also be excluded in the event of use of the Platform in conditions that do not comply with these TOU.
Furthermore, the Provider shall not be held liable for the non-functioning, inability to access or malfunction of one or more features of the Solution attributable to the User's internet service provider and/or the Internet network. The same shall apply for all other reasons external to the Provider.
The User undertakes to indemnify and hold harmless the Provider and its subsidiaries, affiliates, representatives, agents and personnel from any claim resulting from use of the Solution that does not comply with these TOU, from their failure to comply with these TOU, or from other actions on their part related to prohibited use of the Solution.
The Provider endeavours to update the Solution regularly. However, it cannot be excluded that Services may be unavailable at the time of the User's visit; in such case, the Provider cannot be held liable.
ARTICLE 7 – INTELLECTUAL PROPERTY
The Client and Users remain the owners of their respective Data.
The Provider is and remains the sole holder of intellectual property rights over the Solution, including in particular the general structure of the Solution as well as the texts, images, videos, online tutorials, photographs, sound and any other element comprising the Solution; these terms do not effect any transfer of intellectual property rights for the benefit of the Client or the User.
Any exploitation, whether commercial or otherwise, including any downloading, copying, reproduction, distribution, transmission, dissemination, adaptation, translation or representation, whether in whole or in part, of the Solution by any current or future means and process on any current or future medium without the prior written authorisation of the Provider, is prohibited and may give rise to legal proceedings.
In general, any total or partial reproduction, modification or use of these elements for any reason and on any medium whatsoever, without the express prior consent of the Provider, is strictly prohibited.
The same applies to any combination or conjunction with any other distinctive sign intended to form a composite logo.
In the event of a claim relating to third-party rights, the User shall indemnify and hold the Provider harmless from any consequences that may arise therefrom.
ARTICLE 8 – EFFECTIVE DATE AND DURATION
These Terms of Use shall come into effect upon their acceptance by the User, at the time of their first connection to the Solution using their Credentials.
In any event, the TOU shall be enforceable against the User for the entire duration of use of the Solution, including during browsing.
ARTICLE 8 – TERMINATION
The User may terminate their User Account at any time by contacting the Provider at the email address stated on the first page of these TOU.
The Provider undertakes to provide, upon request from the User, a copy of all their Data within a reasonable timeframe, including any histories and backups available at the time of closure of the User Account.
ARTICLE 9 – FORCE MAJEURE
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure within the meaning of Article 1218 of the French Civil Code.
ARTICLE 10 – MISCELLANEOUS
10.1. Non-waiver
The fact that either party to these TOU has not required the application of any clause, whether permanently or temporarily, shall in no case be considered as a waiver of that party's rights arising from said clause.
10.2. Severability
If one or more provisions of these TOU are held to be invalid or declared as such pursuant to a law, regulation, or following a final decision of a competent court, the other provisions of these TOU shall retain their full force and effect.
Where applicable, the Provider undertakes to remove and replace the said clause with a legally valid clause as soon as possible.
10.3. Headings
In the event of any difficulty of interpretation between the heading and the chapter of any article and any clause, the headings shall be deemed not to have been written.
10.4. Bloctel
The Provider informs the User that, in accordance with applicable regulations regarding telephone canvassing, the User may register free of charge on the Bloctel opposition list available at the following URL: https://www.bloctel.gouv.fr/
In the event that the User is registered on the Bloctel list, and unless such contact is necessary for the performance of the Provider's contractual obligations, the Provider shall refrain from contacting the User by telephone.
ARTICLE 11 – GOVERNING LAW AND JURISDICTION
These TOU are governed by and construed in accordance with French law.
Any dispute relating to their interpretation and/or performance, as well as the relations between the Provider and a User, following an amicable attempt at conciliation, shall fall within the jurisdiction of the courts of Paris, France.
These TOU are drafted in the French language and any translation into a foreign language is provided for information purposes only, French being the sole authoritative language.
The Parties both act in a professional capacity under these terms.
Version current as of 23 March 2026